Patient Balance Collections & Revenue Recovery
A compliant, patient-friendly collections solution designed to reduce your A/R and improve cash flow — without hurting the provider-patient relationship.
At MT Medical Services, we help medical and dental practices recover overdue patient balances, self-pay accounts, co-pays, deductibles and aged receivables.
Our approach is professional, respectful and fully compliant, ensuring your practice recovers more revenue while maintaining a positive patient experience.
We act as an extension of your team — not an aggressive third-party collector.
Our approach is professional, respectful and fully compliant, ensuring your practice recovers more revenue while maintaining a positive patient experience.
We act as an extension of your team — not an aggressive third-party collector.
What We Do
We provide complete early-out and follow-up collections support for patient balances, including verification, outreach and payment recovery, all handled with transparency and care.
Key Collections Services
- Early-out patient balance follow-up (phone calls, SMS, email reminders)
- Management of aged patient balances & self-pay accounts
- Co-pay, deductible & residual balance follow-up
- Payment plan setup and monitoring based on your office policy
- Balance validation before contact (EOB review, adjustments, write-offs)
- Coordination with your in-house billing or front desk
- Monthly reporting on accounts placed, recovered amounts and remaining A/R
- Support for dispute resolution and patient inquiries
Compliance & Patient-Friendly Communication
MT Medical Services follows strict regulatory and ethical standards in all patient communications.
We maintain complete compliance with:
We maintain complete compliance with:
- HIPAA privacy requirements
- FDCPA-aligned communication practices (where applicable)
- Call-time rules and no-harassment standards
- Required disclosures, validation, and dispute-handling procedures
We prioritize clarity and empathy, ensuring your patients are treated respectfully and professionally at every step.
Benefits for Your Practice
- Reduced days in A/R
- Increased recovery of valid patient balances
- Less administrative burden on your office staff
- Consistent monthly cash flow improvement
- Better patient satisfaction through clear communication
- Transparent reporting and measurable results
- A compliant partner who protects your reputation
How Our Workflow Works
Account Placement
- You securely provide ageing reports or lists of outstanding patient balances.
Balance Verification
- We review balances, insurance postings, write-offs and adjustments to ensure accuracy before outreach.
Patient Outreach
- We contact patients via phone, SMS, email and mailed statements — following all compliance standards.
Resolution
- We collect payment in full, set up payment plans or document disputes/issues for your team.
Reporting
You receive monthly detailed reports covering:
- Accounts placed
- Recovered amounts
- Remaining A/R
- Recommendations for next steps
Flexible Pricing Options
We offer multiple engagement models to fit your practice size and patient volume:
- Percentage-based recovery model
- Per-account fee model
- Hybrid custom model based on volume
- Exact pricing is finalized during your consultation to ensure the best match for your financial goals.
